About Us
This website is owned and operated by Visual Signs & Graphics Limited t/as Window Films Direct, which is completely dedicated to your total satisfaction. If you have any suggestions or comments, or need to contact us, please email us via the link on the store page or use the details below.
Our Contact details:
Window Films Direct
Unit 23 Ashville Way, Whetstone, Leicester LE8 6NU United Kingdom
Phone: 0116 278 4844
Fax:
Email: sales [at] windowfilmsdirect [dot] co [dot] uk
Shipping And Handling
Our FREE Standard Royal Mail Delivery items will be received within 2-4 working days.
Our NEXT DAY COURIER service DO NOT include deliveries at weekends or bank holidays and are for mainland UK only and do not include highland and islands. Delivery hours for Standard Next Day Courier are between 9am – 8pm.
The order cut-off time for NEXT DAY COURIER service is 2.00 pm.
We use ‘Parcelforce’ couriers for our ‘Next Day Courier’ service.
Items that have not arrived – Window Films Direct operates a 25-working-day policy from the date of your order before we can class your order as lost in transit. If your goods do not arrive once these timescales have been breached then we’ll gladly refund you the full amount or repeat your order. We will have no liability to you to issue a refund or replacement order if we have not been notified by yourself of non-delivery of your order after 30 working days.
Making A Purchase
We accept all major credit and debit cards. You may send your credit card information via phone, fax, snail mail or over the Internet if you prefer.
We must receive payment of the full price for the goods you order before your order can be accepted. For web orders, we will confirm acceptance by sending an email to the address you provide on your order form. If your order is placed by telephone, we will confirm acceptance of the order during that call, and these terms and conditions apply to such an order. Our acceptance of your order creates a legally binding contract between us. For telephone orders, acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these terms and conditions.
The prices payable for goods you order are as set out on our website or as quoted by our customer service representative by telephone.
RIGHT FOR YOU TO CANCEL YOUR CONTRACT
1. You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. Cancellations or returns cannot be accepted on bespoke items once an order has been placed.
2. To cancel your contract, you must notify us by e-mail unless stated otherwise at sales [at] windowfilmsdirect [dot] co [dot] uk . We request that goods be returned in an unused condition, in their original packaging and with complete documentation.
3. If you have received the goods before you cancel your contract, then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you must not unpack them when they are received, and you must send them back to us at our contact address at your own cost and risk as soon as possible.
4. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
GOVERNING LAW
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
CANCELLATION BY US
We reserve the right to cancel the contract between us if:
1. We have insufficient stock to deliver the goods you have ordered;
2. We do not deliver to your area, or
3. One or more of the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4. If you are unable to make payment with your credit card or your card issuer does not authorise payment.
5. If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit 23, Ashville Way, Whetstone, Leicester, LE8 6NU or by e-mail to info@windowfilmsdirect.co.uk.
INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
If you have any complaints regarding the website or any goods you have purchased, please e-mail us at sales@windowfilmsdirect.co.uk in the first instance, and your complaint will be dealt with fairly and efficiently.
ENTIRE AGREEMENT
These terms and conditions, together with our current website prices, delivery details, contact details, and privacy policy, set out the entire agreement between us relating to the supply of the goods to you. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Guarantee
All of our products carry a 12-month warranty against cracking, discolouration, and delamination. Please note that the vast majority of problems found with Window Films are due to installation errors, not product failures. We recommend that customers follow our installation instructions accurately to promote a trouble-free product life. This does not affect your statutory rights.
You agree that it is your responsibility to determine if your glass is suitable to have window film fitted to it and that you have read the guide ‘film to glass compatibility’ chart and the information on page 2 & 3 about thermal stress, and that Window Films Direct cannot be held responsible for any glass breakage or cracking that may result in the fitting of window films to your glass.
We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.
When purchasing a product, the buyer agrees that the quality of the product’s installation is determined by their own or their appointed installer’s ability, and Window Films Direct cannot be held responsible for defects or breakages resulting from poor installation. These include, but are not limited to, bubbling, visual impairment, scratches, glass breakage or cracking, damage to surrounding fixtures and fittings, paintwork, personal injury and financial loss.
Visual Signs & Graphics Limited, t/a Window Films Direct, will not be held responsible for any glass cracking or seal failure that may occur after the installation of window film. This can very occasionally happen if you have chosen the incorrect film for your type of glass or the glass was damaged prior to installing the film. It is the buyer’s responsibility to determine that the film they have chosen is the correct type for their glazing. Please phone 0116 2784844 for any further information on film compatibility.
Visual Signs & Graphics Limited, t/a Window Films Direct, does not guarantee that the use of safety/security products will prevent injury or criminal access. The films, when applied professionally, comply with Health & Safety Regulation 14 and Building Regulations Document N; however, self-application does not qualify the glass under these regulations. The film is tested to BS6206/EN12600, which categorises the performance of the film. From these tests, it can be concluded that safety/security film does increase protection against injury, but does not necessarily eliminate injury. Similarly, the performance of safety/security films can increase the time and effort required to break through glass, but it does not prevent access by determined attackers.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK, 20% VAT is added. All other orders are VAT-free.
Credit Card Security
When an order is placed on our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in plain text on any website.
Reaching Us
If you need to reach us, please email us on sales [at] windowfilmsdirect [dot] co [dot] uk alternatively, you can call on 0116 278 4844 (International +44 116 2784844) or write to us at Unit 23, Ashville Way, Whetstone, Leicester, LE8 6NU United Kingdom